A Mystery Shopper Study

Methodology
This study was conducted to compare repair cost estimates between MAACO, auto dealer-operated body repair shops and independent shops.

Each facility that was "shopped" in this study was unaware they were participating in a research study. Each was shopped three times by different study participants.

Summary
When compared to auto dealer body repair shops MAACO's repair estimates averaged 43% lower.
MAACO provided a lower repair estimate in 22 out of 30 cases.

When compared to independent auto body repair shops MAACO's repair estimates averaged 24% lower.
MAACO provided a lower repair estimate in 20 out of 30 cases.

On average MAACO's repair estimates are 33% lower, which is very important if the customer is paying for the repairs out of their own pocket.